FAQ (FREQUENTLY ASKED QUESTIONS)

Click on a category below to see the answers to frequently-asked questions about that category. For additional questions not answered here, please contact the reference librarian by email at reference@barton.edu or by phone at (252) 399-6502.
Searching for Information: Library Resources and How to Use Them

Books

Q: How do I find books on my topic?
A: Books available through Hackney Library (including e-books on the computer) can be found by searching the library catalog in the blue box that says Search Barton College's Hackney Library Catalog in the "Find Books" on the library's
home page. For more help in finding books, see the Finding Books page. Specific Search Strategies for using the catalog are also available.

Q: What happens if the library doesn't have a book I need?
A: If Hackney Library doesn't own a book you're looking for, it can be requested from another library through Interlibrary Loan (ILL). You can fill out an online ILL form or come into the library and fill out a paper request for the book. But plan ahead; you need to allow at least 7 to 10 days to give us time to get the book for you.

Q: How can I find out if other libraries have the book I need?
A: You can search other libraries' catalogs from our Other Library Catalogs page, where you'll find links to various regional libraries, as well as to WorldCat, a combined catalog of libraries' holdings from all over the world (including Barton's), and to eBooks on EBSCOhost (formerly NetLibrary), a catalog of full-text electronic books (these e-books are also found in our Barton Library Catalog). If you would like us to request a particular book you find in another library's catalog, see our Interlibrary Loan page for more information on how you can do this.

E-Books

Q: What are e-books and how do they work?
A: E-books are electronic books that are cataloged in the library's online catalog just like print books and other resources. The library provides access to most of its e-books through
eBooks on EBSCOhost (formerly NetLibrary) via NCLIVE.

These electronic books are read/viewed on the computer screen, usually one page at a time. They have a number of searching capabilities (including searching the full text of the e-book for a particular phrase or term) that are unavailable in the print version of a book.

Additional e-books are also available through other vendors' collections, such as Gale Virtual Reference Library, Oxford Reference Online: Premium Collection, and ABC-CLIO eBook Collection.

To view any of these e-books from off campus, you will be asked for your Barton log-in information.

Q: How do I access e-books?
A: E-books may be accessed from either the library's catalog by doing a keyword search for "electronic books," or by going directly to the vendor providing providing the e-books (most of our e-books are provided by eBooks on EBSCOhost, but others include Gale, Oxford, and ABC-CLIO), and searching for an e-book using one of the choices available. (E-books also show up in the results of a keyword catalog search if applicable.) Once you've clicked on the link to access the e-book, you will be presented with the option to view the e-book. For more information on accessing e-books, see our Finding Books page.

Q: Can I access an e-book from off campus?
A: Yes, you may access e-books from off campus. In order to do so, you must use your Barton log-in information when prompted to do so.

Q: When searching the library catalog, I discovered two books with the exact same title; one is an e-book and the other is in print. What's the difference between the two?
A: In many cases, it may simply be the format; one is in print and the other is electronic. For example our library contains both the print and electronic versions of Philip B. Heymann's Terrorism and America: A Commonsense Strategy for a Democratic Society. Sometimes, two copies of a title may represent different editions of the same work (as in this case, often the newer edition is in e-book format).

Q: Can I print from an e-book?
A: Yes, you may print from e-books, but only a small portion of the total. Because there is a limit to how many total pages you can print from any given e-book, make sure that you only print what you need. If you attempt to print too many pages from a single e-book, a copyright violation warning will appear and may restrict further access.

Articles

Q: How do I find journal and magazine articles on my topic?
A: Finding articles is a two-step process: First, you need to find out what articles are available on your topic; to do this, you use an
index. See Finding Articles for more detailed information about searching for articles using indexes. (Please Note: You will not find articles by searching the Barton Catalog; the Barton Catalog only lists books, e-books, government documents, audiovisuals, and pamphlets, but not articles!!)
Second, you need to find out whether Hackney Library has access to those magazines or journals containing the articles; for this, you need to consult Barton's Journal Finder; it lists all the magazines and journals to which we have full-text access (in whatever format: paper, microfiche, microfilm, or online).

Q: What happens if the library doesn't have the journal containing the article I need?
A: If Hackney Library doesn't subscribe to a journal which contains an article you need (a quick look at Journal Finder will tell you whether or not we subscribe to it in any format), it can be requested from another library through Interlibrary Loan (ILL). You can fill out an online ILL form or come into the library and fill out a paper request for the article. But plan ahead; you need to allow at least 7 to 10 days to give us time to get the article for you. Note: See the Interlibrary Loan page for more information.

Q: How can I tell the difference between a magazine article and a journal article, and when is one more appropriate to use than the other?
A: There are a number of differences between magazine and journal articles, including the articles' appearance, length, audience, structure, purpose, authors' expertise, terminology, and method of evaluation, among other things.
Magazines tend to be written in easy-to-understand language for a general, non-expert audience and give a broad summary of an issue; therefore, they are helpful in gaining an overview of an unfamiliar subject, which is often helpful in providing background and the outline of an issue when you're just starting research on a project or paper.
Journals are written in more technical language by experts for other experts in the field, going into much greater detail; therefore, they are helpful for understanding the nuances and intricate details of a complex issue. They also report research in the field on the issue in question.

For more specific information on characteristics distinguishing magazine articles from journal articles, see Scholarly Journal Articles v. Magazine Articles .

NCLIVE

Q: What is NCLIVE, and how can it help me find information for my class papers/projects?
A: NCLIVE stands for North Carolina Libraries for Virtual Education. It is a consortium of libraries throughout the state that have pooled resources to enable college, university and community college; public; and other libraries to provide access to a number of indexes and databases that we otherwise would not be able to afford individually. For more information about NCLIVE and how it can help you, see our
NCLIVE page.

Q: Can I access NCLIVE indexes and databases from off campus?
A: Yes, you may access NCLIVE databases from off-campus. If you are a member of the Barton community, you may simply access the NCLIVE resources from the links on our library's web pages and then type in your Barton network username and password. If you are NOT a member of the Barton community, you will not be able to access the NCLIVE resources from our library's web pages. Instead, you must access them from the NCLIVE home page using an NCLIVE password available from your public library.

For step-by-step assistance in accessing NCLIVE resources from off campus, see our NCLIVE--Access from Off Campus page.

Q: How do I know if an index or database I want to use is an NCLIVE database?
A: All the indexes and databases integrated into our web site are marked with a dark blue box that says NCLIVE:

NCLIVE

For more information about NCLIVE and how it can help you, see our NCLIVE page.

Internet

Q: How can I find web pages on a particular subject or topic?
A: There are many tools to help you surf the net for web sites or web pages on specific topics. They fall into three major categories:1) search directories, 2) search engines, and 3) meta-search engines. For more information about what each of these tools does and when it's best to use each, see our
Search the Internet page.

Q: How can I tell whether a web site contains accurate information?
A: Like any resource, you have to evaluate its accuracy and suitability for your paper/project. For more information on some tips for helping you evaluate web sites, see How to Evaluate Web Sites.

Library Research Guides

Q: How do I find the online research guide that was specifically prepared for my class's library orientation session?
A: The library handouts or
research guides prepared for various classes' library orientations are available on the "Help" page; click on "Help" on the library's home page, then on "Library Research Guides by Course." The guides are arranged by course and require a Barton ID and password for access.


Locating the Library's Resources

Understanding Online Catalog Information

Q: I've searched the Barton catalog for items on my topic, but I don't understand the information given. What does it mean?
A: When you search the Barton Library catalog, it gives you information about the item itself (author, title, publication information, etc.), and it tells you where to find the item in the library. For more help in deciphering the catalog record, see
Explanation of Catalog Search Results.

Q: What is a call number?
A: A call number is the unique number assigned to each book, government document, audiovisual, and pamphlet that determines where on the shelf a particular book is located within a particular library collection. There are two primary types of call numbers used in Hackney Library: Books and audiovisuals use call numbers in the Dewey Decimal System while a few government documents use a special call number in the Sudoc Number System.

Q: In some catalog records I see that the location is "general collection." What does that mean and how does it help me find the item?
A: The "general collection" is one of many collections (groupings of similar books or other items) containing the library's resources. The general collection represents the largest part of our circulating collection (that is, things you can check out) and is located on the second floor of the library. For examples and explanations of other library collections, see our Library Collections page. Or, if you're looking at a catalog record and are unsure of the location of the collection listed in the "Location" cell of the table, click on the location to see a brief description of the contents of the collection and where it's located. For a complete explanation of the abbreviations used in the "Location" cell, see our Location Table page.

Location of Journals and Magazines in the Library

Q: How do I find out if the library has access to a particular journal or magazine, and if so, its location in the library?
A: Barton's
Journal Finder alphabetically lists by title all of the periodicals (that is, journals, magazines, and newspapers) that the library has access to in full text, regardless of format. Some of these are periodicals that we have in some physical form (paper, microfilm, or microfiche) in the library, whereas others we have access to in "virtual" form in full-text computer databases.

For more information on locating periodicals using Journal Finder, see Finding Journals and Magazines: Journal Finder.

Copying/Printing/E-mailing Library Resources

Copying Print Resources

Q: Can I make copies of books and articles that I can't check out?
A: Yes, you may photocopy (at 10 cents per page) books and articles in paper format using the library's copy machines, located by the front windows in the first-floor lounge area of the library (subject to copyright restrictions, which must be observed by the user). The copiers take both coins and bills and give change. One of the copiers also provides color copies at 25 cents per page. This copier also allows you to scan documents to an email account.

Printing/E-Mailing Catalog Results

Q: Can I print or email myself a list of books and other items the library catalog has on my topic?
A: Yes, you may do both. You may print up to 10 free pages of lists of resources (citations--not full text--of books, pamphlets, government documents, and e-books). Printed items are sent to the printers located closest to the user's computer location. Students who log in to the computers under their personal login are not charged for copies (they are deducted from each student's allocation of 100 free pages per semester). For staff and all other users (who must be logged in by the reference librarian on duty), all items other than the first ten pages of citations cost 10 cents per page to print and must be paid for at the time of pickup.

You may email to yourself or to another citations of library catalog resources as well. To do this, you must mark the records you want to email by clicking in the box next to the desired item(s) to put a check mark in the box. Then, before moving on to another screen, you must click on the gray "Save Marked Records" button at the bottom of the screen. (If you fail to save before you move on to another screen, your marked records will not be retained.) Continue to mark as many records as you wish (the ones you marked on previous screens will be saved as long as you clicked on the Save button).

When you're ready to email them, click on the button at either the top or the bottom of the screen that says "Export Saved Rec." In the subsequent screen, on the right side under "Send List To," type in the email address in the "Mail To:" box, then click "Submit." You should get an "E-Mail Sent" confirmation message on the screen in red. Then, when you check your email inbox, you should have a message containing a continuous list of all the items you marked. If you need help interpreting the list, contact the reference librarian on duty at (252) 399-6502 or via email at reference@barton.edu.

Printing Web Pages and NCLIVE Articles

Q: Can I print web pages, articles from NCLIVE, and other materials from the library computers?
A: Yes, you may print web pages, full-text
NCLIVE articles, and other documents from the library's reference computers (near the reference collection on the first floor). Except for students who use their personal logins (their print jobs are deducted from their paper allocation), these print jobs cost 10 cents per page printed (for black & white printouts) or 25 cents per page (for color printouts) and are sent to the printer behind the circulation desk on the first floor. Black & white print jobs from other computer stations in the library print to the closest adjacent printer rather than the circulation desk printer (however, color printouts may be sent from any computer in the library to the LibColor printer behind the circulation desk). (Only Barton students/faculty/staff may log on to the non-reference computers in the library.) For more information about computers, see our Computers in Hackney Library page.

E-mailing NCLIVE Articles

Q: Is it possible to email full-text online articles from NCLIVE to myself?
A: Yes, from most (but not all) NCLIVE databases (and non-NCLIVE databases as well), you may email the full-text articles to an email address you specify on the online form. To email an article to your own or another's email address, make sure that you can see the full text of the article on the computer screen, then click the "e-mail" button and type in the email address to which it's being sent, then "submit." In some cases, you will get a confirmation message on the screen that the message was sent to the address specified; in others, you don't, and you just have to assume that unless you get an error message, the article was sent. When you check your inbox of your email, you should see a message that contains the text of the article you sent, or a link to a PDF attachment of the article (which requires Adobe Acrobat Reader software to view). For further assistance, contact the reference librarian on duty at (252) 399-6502 or via email at
reference@barton.edu.


Using the Library Web Page

What It Contains

Q: What's on the library web page that will help me?
A: The library web page provides access to most of the library's resources; whether you're looking for books, articles, and web sites for a particular project, looking for help in citing sources, viewing your own library record, or inquiring about the library's hours, you'll find all this and more on the library's web page.

How It's Organized

Q: How do I find what I need on the library web page?
A: The easiest way is to understand the purpose of the different sections of the page. In the left-hand blue sidebar are links to information about library services (such as the use of fax machines, interlibrary loan requests, accessing your library record, etc.), as well as information about the library itself (library hours, library faculty/staff, policies regarding the checking out of materials, etc.).

On the right side of the page (with the white background) are the tools needed for finding various types of information. This white portion of the page is divided into seven sections: 1) the Find Resources: Quick Search section, which allows you to search for information in multiple formats (books, articles, etc.) with one search; 2) the Find Articles section, which has links to tools that help you find articles in journals, magazines, and newspapers; 3) the Find Books section, through which you access a variety of books, both through our library catalog, through other electronic book reference collections, and through a link to a page with other electronic book options; 4) the Journal Finder section, which identifies journals, magazines, and newspapers available in full text through the library--both in print and in electronic format; 5) the Find Other Online Resources section, which lists databases with information other than articles, plus favorite web sites on a variety of topics; 6) the Find All Electronic Resources section, which lists alphabetically all electronic databases and web sites found on our library web pages (t does not, however, list the electronic books and electronic audiobooks that are found only in our catalog); and 7) the Ask a Librarian section with a link to request email assistance from a librarian.

For example, if you were looking for books on global warming, you would go to the Find Books portion of the page to find them. If you were looking for articles on the same topic, you'd go to the Find Articles section of the page and use those tools. If you want to know whether we have the magazine Newsweek in the full text, you'd use the Journal Finder tools in that section of the page. If you're looking for selected web sites on global warming, you'd go to the Find Other Online Resources section of the page and use the tools located there.

How to Access It

Q: How do I get to the library's web page?
A: There are three ways to access the library's page on the web:

  • Type the direct URL (address) for the library page into your browser's address window: http://library.barton.edu (Note that the URL for the library home page contains no "www.")
  • From the Barton College home page (http://www.barton.edu), click on the "Library" link in the green sidebar on the left, then on the "Main Library Site" link on the right.
  • From any page on the Barton College Blackboard site (http://blackboard.barton.edu), click on the Hackney Library link in the top right corner.

Symbols for Online Access

Q: What do the different-colored rectangles beneath some of the indexes, other databases, and web sites mean?
A: Those symbols refer to how you can access those databases. For example, all the NCLIVE databases feature a dark blue rectangle with the word "NCLIVE;" similarly, databases that can be accessed only from on campus feature a gray rectangle with "On-Campus Access Only." For a full description of all these symbols, see our
Access to Journal Indexes and Other Online Resources page.


Library Services: What Can the Library Do for Me?

Checking Out Library Materials

Q: What library items may I check out?
A: Many of the items in the library's collection can be checked out (circulated) by current students, faculty, staff, alumni, and
Friends of Hackney Library. Some, however, cannot leave the library, such as items on reserve, reference books, journals and magazines, etc. See our Circulation Policies page for more information.

Q: How many library items may I check out?
A: Each patron may have no more than ten items checked out on his/her account at any given time, with no more than six of those sharing the exact same Dewey Decimal call number. For more information, see our Circulation Policies page.

Q: How do I check out materials from the library?
A: If you are a student or a faculty/staff member, bring your College ID card to the Circulation Desk with the items you want to check out; your ID card serves as your library card. Alumni, Friends of Hackney Library, and high school International Baccalaureate students each have their own circulation cards. If you're an alum, a Friend, or an IB student and you don't have a card, see the reference librarian on duty for help.

Q: Can I renew an item I've checked out? If so, how?
A: In many cases, you may renew online an item that's coming due by accessing your library record. Instructions for renewing online are available. See the Renewals section of our Circulation Policies page for more information and restrictions on this process.

Q: What happens if I'm late returning a library item I've checked out, or I lose or damage it?
A: When items are not returned on time, an overdue notice is mailed or emailed to you. If you return an item late, you will be charged a fine. If you've lost or damaged an item, you will be charged a replacement fee.

Looking at My Library Record

Q: How can I found out what library items I have checked out and their due dates?
A: You can see what items are checked out to you on your library record by filling in the information requested in an
online form. You will be asked to type in your name, your ID card number, and your PIN number. (If you need help with your pin number, contact the reference desk at (252) 399-6502.) You may also renew items online from your library record.

Borrowing Items from Other Libraries: Interlibrary Loans

Q: What happens if the library doesn't own a book I need or a journal containing an article I need? Can the library get it from another library for me?
A: Yes, the library can request it for you through an Interlibrary Loan (ILL). But it takes some time, so plan ahead. There usually is no fee for requesting books and articles through ILL. For more information about this service, see our
Interlibrary Loans page.

Fax Services

Q: Is it possible to send or receive faxes using the library's fax machine? If so, what is the fax number for the library?
A: Yes, you may either send or receive faxes using the library's fax machine. Information about when charges apply, the library's fax number, and other information can be found on our
Fax Services page.

Computers for Students

Q: Can students use the computers in the library for typing papers or sending email, or are they only for research?
A: For currently-enrolled Barton students, any public computer in the library may be used for research, email, chat, word processing, net surfing, etc. For Barton alumni and Friends of Hackney Library, three computers are available for use (they require a librarian/staff member to log you in). For members of the general public, three computers are available after signing a log sheet at the reference desk (requires a librarian/staff member to log you in). For a more complete explanation of our computers policy, see our
Computers in Hackney Library page.

Q: Does the library have wireless computer access?
A: Yes, the library does have a wireless computer network available to Barton College students, faculty, and staff (sorry, no non-Barton community patrons at this time). The network may be accessed either from loaner wireless laptops checked out at the circulation desk for use in the library, or from individuals' laptops (that contain a wireless card) via a library wireless network password (Barton login is required to view the password). For more information on the wireless network and certain restrictions in its use, please see the Wireless Computer Network section of our Computers page.

Community Use of the Library

Q: Can the general public use Hackney Library and its resources?
A: Yes, anyone not affiliated with Barton is welcome to use Hackney Library and its resources within the library, but in order to check out materials and use other services, public patrons must join the
Friends of Hackney Library. For more information on use of Hackney Library by the public, see our Community Use of the Library page.

Alumni Use of the Library

Q: Can Barton College/Atlantic Christian College alumni use Hackney Library and its resources?
A: Yes, alumni are welcome to use Hackney Library and its resources within the library, but in order to check out materials and use other services, alumni patrons must request a free library card at the library's circulation desk. For more information on use of Hackney Library by alumni, see our
Community Use of the Library page.


About the Library

Hours

Q: How can I find out when the library is open?
A: The library's hours vary according to the day of the week, the semester, during special holidays, and during Accelerated Professional Program (APP) weekends. Specific information can be found on our
Library Hours page.

Library Address/Phone Number

Q: What's the library's address and phone number?
A: You will find all the pertinent library phone numbers, mailing addresses, and email addresses on the library's
Contact Information page.

Directions to the Library

Q: How do I get to Hackney Library?
A: Hackney Library is the first brick building on your right as you come in the Barton College main entrance off of Vance and Rountree Streets. There are two visitor spaces in the parking lot adjacent to the library. For driving directions, see our
Directions to the Library page.

Library Staff

Q: How can I contact members of the library staff?
A: For the phone numbers and email addresses of all library staff members, see our
Contact Us page.

Library Statistics

Q: How many books and magazines does the library contain?
A: Quite a few, actually! For more specific information on these and other library statistics, see our
Library Statistics page.

Last updated February 22, 2012